You may cancel your order within 24 hours of making payment. After this period we are unable to cancel purchases as the order will have been processed.

This also applies to custom orders [see CUSTOM AND PERSONALISED ORDERS].

We offer returns and exchanges on full priced products. Please contact us via our ‘Contact Us’ form with 14 days of recieving your order. Items must be returned within 30 days of reciept. Items must be returned in their original condition, with no visible wear and original tags must not be removed.

The buyer is responsible for any return shipping expenses and is responsible for any loss in value if the item is not returned in its original condition.

Purchases of SALE items are final and are not eligable for returns, exchanges or refunds, excepting loss or damage.

We cannot process refund requests for purchases after the allowed time.

Parcels MUST be marked as RETURN on customs forms, any fees incurred by failing to do this will be deducted from the refund. Refunds will not be given until the return has been received.

A refund may be offered if an item is recieved faulty, in which case you may contact us and return the item within 30 days of making the purchase.

We allow up to 7 days to process your order. This allows for the 24 hour cancellation period, production time and our 5 day dispatch period. After your order has been sent you will receive an email notification dated with the day of dispatch. Delivery times will then vary depending on the delivery option selected at the checkout and the destination address. UK orders should arrive within 1-3 working days after receiving the dispatch notification. Overseas orders should arrive within 6-8 working days after receiving the dispatch notification.

Please be aware that delivery times are subject to the capabilities of our postal carriers, so there is no guarantee that your order will arrive within our estimated times. Please refer to your order tracking for more information about your parcels journey.

For UK customers we allow 14 elapsed business days before considering a parcel missing, to allow for any delay during the delivery process, especially during busy times of the year such as Christmas. This period is in line with guidelines provided by our carriers.

For overseas customers we allow 28 elapsed business days.

All of our items are made and shipped within the UK. If your order has still not arrived after this time frame, please contact us with your order number and we will happily help.

Orders over 60 business days old will not be replaced or refunded.

[A business day is considered a 'working' weekday from and including Monday through to Friday and does not include public holidays or weekends]

None of our parcels should incur customs charges, however we are not responsible for any charges that may occur.

If a parcel is returned to us for any reason it will not be resent and will be non-refundable. In the event of this the buyer will be notified directly by email and will have 30 days to respond. If the buyer requests a redelivery there will be an additional shipping charge.

Parcels are automatically sent via tracked shipping, delivery upgrades are available to select at the checkout. Please ensure that the upgrade you require is selected before checking out as after the 24 hour holding period this cannot be amended. If you require any special shipping arrangements unavailable at the checkout contact us before making your purchase and we can organise what you need. In the case of further shipping queries please contact us.

We are happy to create custom orders or personalise existing items in the store for your needs. Just contact us about what you would like and we can discuss your ideas. Please be aware that there is a commission charge on custom designs.

We offer a wholesale service on bulk orders. Please contact us for further information.